As the continuation of the article related to VoIP features which can bring advantage to your small business, this article provides the information on the rest of the features. VoIP service commonly comes with the feature to provide report on bandwidth usage and inbound or outbond call detail reports. It is known that data and report are important for business. 
 
The service helps you to get the information on data tracking to figure out where to direct your company’s time and energy. You will get the information on bandwidth utilization information which allows users to view data usage over a period of time. The service also provides inbound and outbond call detail reports so you know the detail of your company’s call history. These are including rate centers, duration, originator, destination, and cost.
Another feature which is offered by VoIP is call screening. This feature is commonly forgotten in VoIP business but it is actually very useful. Call Screening allows you to check the number on the caller ID before choosing how to treat it. You can have the option to redirect the call or disconnect it. You might be pleased with coaching tools feature. These tools, Barge and Whisper, help you to train and monitor your employee’s on phone performance. Barge works to listen to the conversation between employee and a client without interrupting. Whisper provides the ability to give advice, tips, and information to your employees while they are on the phone with a client. It can be done without the client knowing about it.
VoIP service commonly comes with auto attendant which allows callers to interact with a menu to choose the right appropriate extension. You can have more professional and impressive business. You might also find the benefit from conferencing feature. You are able to set up conference floor monitor. You can manage invitations, hand-raises, muting individuals, and much more. Online conference can get messy and confusing if it is not manages properly. It will be great tool to learn using conference tool.
The last feature is Do Not Disturb. The feature will keep you from any disturbance. You are able to turn it on to temporarily stop incoming calls to your phone. It is very useful when you are in the middle of conferences, lunches, and meetings. However, it does not mean that your incoming call leaves unanswered. It will be directed to the voicemail or another destination of your option.